Legal information
Refund policy
The order can be refunded if the cancellation is made within 24 hours by email (loveyourselffactory@outlook.com).
Terms of use
Although each item is handmade with the utmost care, it is possible that the items may have slight variations in color or otherwise.
Shipping Policy
Deliveries are made to the address indicated in the order form, which can only be in the agreed geographical area.
The risks are borne by the purchaser from the moment the products have left the premises of Love Yourself Factory. In the event of damage during transport, a justified protest must be made to the carrier upon delivery.
Orders are shipped within ten days if all products are in stock. If some products need to be manufactured, the shipping time may be extended. Delivery times depend on the Post Office. The shipments are made in Economy unless the buyer chooses an Express order.
During the COVID-19 period, the orders are not shipped within the usual time frame because the Post Office does not guarantee its services and it is possible that Love Yourself Factory also suffers from the delay of its suppliers since this pandemic is worldwide in scope. It is therefore not necessary to choose an Express shipment in this case.